Frequently Asked Questions
Where are you located?
We are located near the City of Spokane Valley a right near East Valley Middle School. When you pre-order plants or set up an appointment with us to see the plants we will give you exact address and directions. We find this practice cuts down on unannounced visits, which simply do not work with our set up since we are not a regular store with regular employees. However, if an appointment is set up we can usually make ourselves available most any day (except Sundays and Mondays) from 9am-6pm.
What is your policy on returns, exchanges and refunds?
We do not accept returns on live plants.
We do have guarantees on our plants which would allow for exchanges and refunds under certain circumstances. They are as follows:
We guarantee that our plants are true to name. If a plant is found to be mislabeled we will give a 100% refund.
We guarantee all potted plants to be alive 30 days from purchase date. If your plant dies within that time you can return it for a 50% refund.
We guarantee all bare root plants to be alive and to bud out (above the graft if one is present). If a plant does not bud out within 90 days please contact us. You have 10 days after the 90 day period is up to get into contact with us and let us know about your issue. We prefer a return if possible, but a picture of the plant may be sufficient. For all plants that didn't bud within 90 days we will give a 100% refund, or possibly a replacement if we have one in stock. If you choose the replacement option you will have to pay the cost of potting for each replacement plant.
We do not accept returns on live plants.
We do have guarantees on our plants which would allow for exchanges and refunds under certain circumstances. They are as follows:
We guarantee that our plants are true to name. If a plant is found to be mislabeled we will give a 100% refund.
We guarantee all potted plants to be alive 30 days from purchase date. If your plant dies within that time you can return it for a 50% refund.
We guarantee all bare root plants to be alive and to bud out (above the graft if one is present). If a plant does not bud out within 90 days please contact us. You have 10 days after the 90 day period is up to get into contact with us and let us know about your issue. We prefer a return if possible, but a picture of the plant may be sufficient. For all plants that didn't bud within 90 days we will give a 100% refund, or possibly a replacement if we have one in stock. If you choose the replacement option you will have to pay the cost of potting for each replacement plant.
Do you start and grow the plants yourselves?
We do sometimes grow the plants to larger sizes, but we do not start them, nor do we graft them ourselves. We have hopes to expand into starting and grafting plants ourselves someday, but this has not been possible for us as of yet. Since we do not start the plants ourselves our business is technically known as a Garden Center (as opposed to a Nursery).
We do sometimes grow the plants to larger sizes, but we do not start them, nor do we graft them ourselves. We have hopes to expand into starting and grafting plants ourselves someday, but this has not been possible for us as of yet. Since we do not start the plants ourselves our business is technically known as a Garden Center (as opposed to a Nursery).
Are you certified Organic or do you use sustainable practices with your plants?
No we are not a certified Organic garden center. However, we do use organic and sustainable methods with our plants at all times from the point they arrive on our property. Unfortunately, most of our plants were conventionally grown before they arrive. We do not sell GMO plants.
No we are not a certified Organic garden center. However, we do use organic and sustainable methods with our plants at all times from the point they arrive on our property. Unfortunately, most of our plants were conventionally grown before they arrive. We do not sell GMO plants.
When is the best time to plant?
Fall is the best time to plant. This is because in this area (Spokane and the inland NW) there is usually more rain during fall, the temperatures are cooler, and because plants do a fair bit of work on their root systems during the long winter months making them just that much more ready for the hot and dry summers we have around here. Because the root system will be small from being in a pot it would be a good idea (depending on the hardiness of the plant) to spread a generous amount of mulch around the base of your fall planted plants to insulate their roots for the cold winter months. One down side of planting in the fall is that most nurseries do not have as much selection in the fall, but usually there are sales going on for the plants they do have left!
Spring is a close 2nd for being the best time to plant. This is because in our area there is usually more rain in spring and temperatures are cooler. Also, most nurseries have much better selection in the spring.
Summer is the 3rd best time of the year to plant. Heat and drought are hard on all plants, but especially potted plants because their roots, which should be down in the cool earth, end up getting baked in their pots. They also dry out quickly due to the small volume of soil around their roots. So, naturally the plants will do much better once in the ground. However, their root systems are much smaller than a plant that has not been in a pot and they must be checked regularly (every day) and not allowed to wilt or dry out. As long as they are kept watered they should do just fine. Mulch can also greatly help with holding in water and keeping the roots moist.
No matter what time of year you put your plant in the ground it is a good idea to keep a close eye on it for at least 1 full year to make sure it is getting plenty of water and nutrients as well as any mulch that it may need while it is extending it's root system and creating reserves for itself. If possible, it is a good idea to continue this "close watch" period for 2 or even 3 years in order to ensure the best success.
Fall is the best time to plant. This is because in this area (Spokane and the inland NW) there is usually more rain during fall, the temperatures are cooler, and because plants do a fair bit of work on their root systems during the long winter months making them just that much more ready for the hot and dry summers we have around here. Because the root system will be small from being in a pot it would be a good idea (depending on the hardiness of the plant) to spread a generous amount of mulch around the base of your fall planted plants to insulate their roots for the cold winter months. One down side of planting in the fall is that most nurseries do not have as much selection in the fall, but usually there are sales going on for the plants they do have left!
Spring is a close 2nd for being the best time to plant. This is because in our area there is usually more rain in spring and temperatures are cooler. Also, most nurseries have much better selection in the spring.
Summer is the 3rd best time of the year to plant. Heat and drought are hard on all plants, but especially potted plants because their roots, which should be down in the cool earth, end up getting baked in their pots. They also dry out quickly due to the small volume of soil around their roots. So, naturally the plants will do much better once in the ground. However, their root systems are much smaller than a plant that has not been in a pot and they must be checked regularly (every day) and not allowed to wilt or dry out. As long as they are kept watered they should do just fine. Mulch can also greatly help with holding in water and keeping the roots moist.
No matter what time of year you put your plant in the ground it is a good idea to keep a close eye on it for at least 1 full year to make sure it is getting plenty of water and nutrients as well as any mulch that it may need while it is extending it's root system and creating reserves for itself. If possible, it is a good idea to continue this "close watch" period for 2 or even 3 years in order to ensure the best success.